Last updated: August 18, 2026

PAUSE CLUB currently ships to customers in the United States.

Shipping Cost

We currently offer:

Free Standard Shipping

Processing and Fulfillment

Orders are fulfilled by our third-party international fulfillment partner and may ship from facilities located outside the United States.

Once your order has been processed and shipped, tracking information will be sent to the email address provided at checkout.

Estimated Delivery Time

Estimated delivery time is generally:

5–15 business days after shipment

Delivery times are estimates and are not guaranteed arrival dates.

Most orders arrive within this timeframe. However, occasional delays may occur due to carrier delays, customs inspections, weather conditions, holidays, high-volume periods, incorrect address information, or other circumstances outside our reasonable control.

Extended Delays

If your order has not arrived within 20 business days after shipment, please contact us at support@wearepauseclub.com so we can investigate the shipment with the carrier.

If we become aware that an order cannot be shipped within the timeframe communicated at the time of purchase, we will notify you and provide any cancellation or refund options required by applicable law.

Tracking

Tracking information will be provided once available.

Tracking visibility and update frequency may vary depending on the shipping carrier and final-mile delivery provider.

Some international shipping methods may use a single tracking number throughout the shipment journey and may not provide a separate USPS last-mile tracking number.

Temporary gaps between tracking updates do not necessarily mean that a shipment has been lost.

Customs, Duties, and Import Charges

For our current standard shipping method to the United States, applicable import duties, tariffs, and customs clearance charges are included in the fulfillment and shipping cost.

Under normal circumstances, customers should not be required to pay additional customs duties, tariffs, brokerage fees, or customs clearance charges upon delivery.

In the rare event that a shipment is individually reassessed or inspected by customs and an unexpected charge is requested, please contact us at support@wearepauseclub.com before making any payment so we can review the situation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@wearepauseclub.com.

Once an order has entered fulfillment or has been shipped, we may no longer be able to change or redirect the delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping or replacement costs may apply, except where otherwise required by applicable law.

Lost Packages

If tracking shows that a package has been lost in transit or the carrier confirms that the shipment is lost, please contact us.

Once the loss has been verified, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• check your mailbox and surrounding delivery area;
• check with household members or neighbors;
• check any safe location where the carrier may have left the parcel;
• contact the local delivery carrier where appropriate.

Please then contact us at support@wearepauseclub.com.

Claims involving packages marked as delivered are reviewed individually and may require an investigation by the carrier or final-mile delivery provider before a refund or replacement can be approved.

Damaged Packages or Incorrect Orders

If your package arrives damaged, or you receive an incorrect item, size, or color, contact us within 30 days of delivery.

We may ask you to provide your order number and clear photographs or video showing the issue.

Eligible claims will be handled in accordance with our Return & Refund Policy.

Multiple Items in One Order

In some circumstances, items in the same order may be processed or shipped separately.

If this happens, you may receive separate tracking updates or packages. You will not be charged additional standard shipping fees because an order is split into multiple shipments.

Delivery Refusal or Unclaimed Packages

Customers are responsible for accepting delivery of their orders where reasonably possible.

If a package is refused, left unclaimed, or returned because delivery could not be completed for reasons outside PAUSE CLUB’s control, any refund or replacement will be reviewed based on the circumstances and any costs incurred.

Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes to shipping methods, carriers, destinations, or legal requirements.

The version published on wearepauseclub.com will be the current version.

Contact

For questions about shipping, tracking, or delivery, contact:

PAUSE CLUB
Email: support@wearepauseclub.com